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Privacy Policy

Last updated: February 18, 2026

Introduction

ALF Connect ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI receptionist service and website.

Information We Collect

Personal Information

We collect information that you provide directly to us, including:

  • Name, email address, and phone number
  • Facility name and address
  • Call recordings and transcripts
  • Appointment and calendar information
  • Payment and billing information

Automatically Collected Information

When you use our service, we automatically collect:

  • Device information and IP address
  • Usage data and analytics
  • Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect to:

  • Provide and maintain our AI receptionist service
  • Process appointments and bookings
  • Send service-related communications
  • Improve and optimize our service
  • Comply with legal obligations
  • Prevent fraud and ensure security

SMS/Text Messaging

By providing your phone number and using our service, you consent to receive text messages from ALF Connect for the following purposes:

  • Appointment confirmations and reminders
  • Service updates and notifications
  • Follow-up messages related to your inquiry
  • Missed call notifications

Opt-In and Opt-Out

  • Message frequency varies based on your interaction with our service
  • Message and data rates may apply
  • You can opt-out at any time by replying STOP to any text message
  • For help, reply HELP or contact us at (321) 947-6372
  • Carriers are not liable for delayed or undelivered messages

HIPAA Compliance

We understand the sensitive nature of healthcare information. While ALF Connect is designed to handle inquiries about assisted living facilities, we do not collect, store, or process Protected Health Information (PHI) as defined by HIPAA without proper Business Associate Agreements (BAA) in place.

Our AI is trained to recognize when a conversation involves PHI and will redirect such inquiries to your staff for proper handling.

Data Security

We implement industry-standard security measures to protect your information, including:

  • Encryption of data in transit and at rest
  • Regular security audits and assessments
  • Access controls and authentication
  • Employee training on data protection

Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. Call recordings and transcripts are retained for 90 days unless otherwise required by law or your specific agreement.

Sharing Your Information

We do not sell your personal information. We may share your information with:

  • Service providers who assist in operating our service
  • Law enforcement when required by law
  • Your facility's authorized personnel

Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Opt-out of marketing communications
  • Withdraw consent for SMS messages

Children's Privacy

Our service is not directed to individuals under 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy, please contact us: