Support & Services
Comprehensive support included with every plan, plus optional services to customize your experience.
What's Included
Every ALF Connect plan includes these essential support services at no extra cost
- Small ALF: 48-hour response
- Medium ALF: 24-hour response
- Large ALF: Same-day response
- Uptime monitoring
- Call quality checks
- Automatic error detection
- Proactive issue resolution
- Monthly performance summaries
- Call volume analytics
- Booking conversion rates
- Missed opportunity tracking
- AI model improvements
- New feature releases
- Security patches
- Performance optimizations
Support by Plan
Response times and support levels vary by plan tier
- Email support
- Monthly reports
- System monitoring
- Basic troubleshooting
- Software updates
- Priority email support
- Bi-weekly performance reviews
- Dedicated account manager
- Workflow customization (1/quarter)
- Advanced troubleshooting
- Premium support
- Weekly performance reviews
- Quarterly strategy sessions
- Unlimited workflow changes
- White-glove service
Additional Services
Optional add-ons to customize and enhance your ALF Connect experience
- Custom greeting script
- Facility-specific responses
- Brand voice alignment
- 2 rounds of revisions
- Custom automation design
- Multi-step workflows
- Conditional logic
- Integration setup
- Dedicated phone line
- Separate call tracking
- Location-specific routing
- Individual reporting
- Personalized training
- Best practices guidance
- Strategy development
- Q&A sessions
- API integration development
- Data synchronization
- Custom webhooks
- Testing & validation
- Priority scheduling
- Dedicated setup team
- Accelerated testing
- Same-week launch
Support Policy
Our commitment to your success
Included Support Hours
All monthly plans include up to 2 hours of support per month for basic troubleshooting, system questions, and minor adjustments. This covers:
- • Technical troubleshooting
- • System configuration questions
- • Performance optimization
- • Basic reporting and analytics
Additional Support
If you require more than 2 hours of support in a month, additional support time is billed at $150 per hour. This includes:
- • Custom workflow development
- • Advanced AI prompt customization
- • Integration consulting
- • Strategic planning sessions
Response Times
We guarantee the following response times based on your plan tier:
Emergency Support
For critical system outages affecting your ability to receive calls, we provide emergency support 24/7 for all plan tiers at no additional cost. Call our emergency hotline at (321) 947-6372.